Collections Analyst

at  IXL Learning

IXL Learning, developer of personalized learning products used by millions of people globally, is seeking a Collections Analyst/Specialist to support the AR team with reducing the AR aging balance. #LI-DE1
The ideal candidate for this position is exceedingly well-organized, sociable, and independent. The ability to work in a fast-paced environment with high efficiency and accuracy is crucial.
This is a full-time position in our San Mateo, CA headquarters office. #LI-ONSITE

ABOUT IXL LEARNING

IXL Learning is the country’s largest EdTech company. We reach millions of learners through our diverse range of products. For example:

• 1 in 4 students in the United States uses IXL.com
• Rosetta Stone provides an immersive learning experience for 25 languages
• Wyzant is the nation’s largest community of tutors, covering 300+ subjects
• Teachers Pay Teachers (TPT) is a comprehensive marketplace for millions of educator-created resources

Our mission is to create innovative products that will make a real, positive difference for learners and educators and we’re looking for passionate, mission-minded people to join us in achieving this goal. We have a unique culture at IXL that fosters collaboration and the open exchange of ideas. We value our team and treat one another with kindness and respect. We approach our work with passion, tenacity, and authenticity. We find it immensely satisfying to develop products that impact the lives of millions and we are eager to have you join our team.

• Oversee and analyze AR aging report monthly and build reporting functions for IXL and its subsidiaries
• Proactively contact customers by phone and email for prompt resolution of overdue invoices
• Follow up with customers on a bi-weekly basis and ensure active communication to prevent disruptions in service
• Identify customer patterns and build processes to prevent future issues
• Review purchase orders, sales contracts, and quotes for any potential discrepancies
• Reconcile internal sales database and NetSuite on a monthly basis
• Manage and resolve customer inquiries via email and phone in a timely and professional manner
• Perform other related duties as assigned