Collections Analyst

at  Stryker

We are excited to be named one of the World’s Best Workplaces by Fortune Magazine!
We are proud to offer you our total rewards package which includes bonuses, healthcare, insurance benefits, retirement programs, wellness programs, as well as service and performance awards – not to mention various social and recreational activities, all of which are location specific.
The Collections Analyst is responsible for performing customer interactions and follow-ups that ensure payments are received as per the established terms and in accordance to the cash collection and aging targets.

• Make sure payments from their assigned customers are received as per the establish terms.
• Complete the daily worklist, following the appropriate steps of the collection’s strategy.
• Timely document, log and escalate unsolved disputes.
• Complete reports on the status of delinquent accounts and related collection efforts.
• In coordination with the Credit Team, take order release/hold decisions.
• Cultivate strong collaborative relationships with internal customers, including Sales, Customer Service, and any other departments.
• Timely escalate large collection or reconciliation issues.
• Identify and address payment concerns and red flags before they become problems.
• Work with other Invoice to Cash teams to improve processes
• Contribute to accurate customer master data elements
• Maintains documentation to support A/R transactions and facilitate the efficient review and audit of books and records
• Comply with all internal control procedures to ensure accurate financial records.
• Performs other related work as assigned by management