Collections Assistant (m/f/d)

at  Texas Instruments

WE CAN’T PREDICT WHAT THE FUTURE HOLDS, BUT WE KNOW TEXAS INSTRUMENTS WILL HAVE A PART IN SHAPING IT.

TI WW Receivables and Credit supports TI’s capital management strategy by ensuring that all payments are made per the contractual payment terms, and collecting those payments in a timely and efficient manner. We also assist in the enablement of the customer’s capability to buy more from TI through frequently working to balance credit risks against potential revenue. We work closely with business planning, pricing, sales, and customer operations to minimize credit related issues on product shipments and resolve conflicts with late paying customers. Establishing robust practices for all customer categories is essential to its success and growth.

JOB DESCRIPTION:

• Perform day-to-day activities or transactions that may include verifying, classifying, computing, posting, and recording accounts receivables’ data.
• Review and reconcile customer receivable accounts, identify reasons for any payment delays, ensure addback amounts are understood, and that appropriate comments are entered and maintained.
• Pursue collections of all receivables, and highlight support needed from appropriate teams to resolve payment disputes as defined in the organization’s workflows.
• Facilitate payment of invoices due by sending reminders, clarifying bank payment information, and contacting clients per the organization’s escalation strategy and timeline.
• Generate reports summarizing accounts receivable status for the collections assistant portfolio as well as other status reports.
• Perform efficient reviews of credit line requests to meet an aggressive turn-around.
• Evaluate daily customer shipment blocks, verify discrepancies, release holds as necessary.
• Support limited customer onboarding setups according to the organizations policies as well as customer requests related to report transmission.
• Support close activities related to collection tasks.

MINIMUM REQUIREMENTS:

• Associates degree, or higher
• At least 2 years of work experience
• Fluent in English written and oral skills

PREFERRED QUALIFICATIONS:

• Degree in Finance, Operations, Accounting, or related field
• Systems knowledge/skills including: MS office (outlook, excel, word)
• Able to work in-office 5 days a week
• Strong Microsoft excel skills
• Prior experience interfacing directly with customers
• Able to troubleshoot and problem-solve
• High degrees of accuracy and attention to detail
• Strong verbal and written communication skills
• Good organization and time management skillset
• Data reconciliation experience is a plus
• Good learning ability with curiosity
• Working system-knowledge of SAP is a plus

• Experience and insight in to the accounts receivable and credit risk management processes.
• Regular exposure to customer relationships and an opportunity to cultivate negotiation techniques in conflict resolution.
• Opportunity to connect with multiple departments to solve collection issues.
• Acquaintance with various industry-best technology systems utilized in the collections and credit management space.