Collections Clerk

at  GreenWaste Recovery LLC

ABOUT THE COMPANY:

GreenWaste has been an industry leader in recycling and waste diversion for more than 35 years and is on a growth trajectory after private equity investment in 2021. Our business was founded on principles of environmental sustainability, and innovation is a cornerstone of our ongoing operations and growth strategy. GreenWaste specializes in all aspects of material collection, processing, and sales, tailoring our service offerings to the unique needs of our customers and communities, and helping to shape the evolution of the solid waste and recycling industry. We work directly with 20+ municipalities and 50+ jurisdictions, operate highly regulated facilities in 10+ locations, and have 1,000+ employees.
We are seeking an experienced, successful, and engaged Collections Clerk to join our team. This position is expected to work out of our corporate office in San Jose and limited job-related travel may be required.
Position Summary:
GreenWaste is seeking to fill the position of Collections Clerk to provide support to the corporate office based in San Jose. This role’s main function will be to facilitate the collection of delinquent accounts.

KNOWLEDGE, SKILLS, AND ABILITIES:

• Strong overall negotiation skills
• Demonstrate ability to resolve issues quickly and escalate appropriately
• Demonstrate ability to communicate effectively both orally and in writing
• Knowledge of general accounting principles
• Strong interpersonal skills
• Knowledge of Microsoft programs; extensive knowledge of Excel
• Knowledge of Tower/AMCS, Great Plains, and Auto-Dialer Software preferred

QUALIFICATIONS:

• 3+ years of accounting/collection experience
• Excellent verbal and written communication skills
• Proficient in Microsoft Excel
• Ability to effectively interact professionally with customers
• Excellent organizational skills and attention to detail

LANGUAGE SKILL:

• Proficiency in English and Spanish preferred

• Stratify collection activities to maximize cash receipts.
• Contact customers regarding overdue accounts and determine reasons for non-payment.
• Average 100 outgoing calls per day.
• Process credit card payments through secured channels.
• Prepare check or credit card refunds.
• Resolve customer issues and complaints concerning billing.
• Analyze and address collections by examining customer payment plans and payment history.
• Maintain/update customer contact records.
• Issue dunning letters to overdue accounts.
• Logging of address changes.
• Use Skip Tracing techniques to locate customers.
• Issue notifications of credit hold.
• Transfer recommended accounts to an outside collection’s agency.
• Recommend bad debt write-offs.
• Monthly reporting
• End services if customer fails to make a payment.
• Responsible for covering the reception desk daily for lunch/break relief and/or end of day coverage.
• Support AP with processing of invoices and related tasks
• Performs miscellaneous job-related duties as assigned.