Collections Coordinator I

at  RELX

About the team
LexisNexis Legal & Professional, which serves customers in more than 150 countries with 11,800 employees worldwide, is part of RELX, a global provider of information-based analytics and decision tools for professional and business customers. Our company has been a long-time leader in deploying AI and advanced technologies to the legal market to improve productivity and transform the overall business and practice of law, deploying ethical and powerful generative AI solutions with a flexible, multi-model approach that prioritizes using the best model from today’s top model creators for each individual legal use case.
About the role
As part of our dynamic team, you will be responsible for collecting overdue debt on assigned accounts. This entails ensuring daily follow-up on all outstanding age analysis for all clients, in line with the company’s collection strategy. Your role will be pivotal in maintaining the financial health of our business unit by implementing effective and ethical collection practices.

Responsibilities

• Contacting individuals or businesses for overdue payments.
• Persuading debtors to pay outstanding debts through negotiation and communication.
• Providing information about payment options and arranging payment plans.
• Documenting all communication with debtors and updating records accordingly.
• Following up with debtors on missed payments and implementing collection strategies.
• Adhering to legal regulations and ethical standards in debt collection practices.
• Resolving disputes or issues related to payments with professionalism and courtesy.
• Collaborating with colleagues and supervisors to meet collection targets and objectives.
• Utilizing collection software and tools to track accounts and manage tasks efficiently.

Requirements

• Efficiently use of debt account management software and payment tracking tools.
• Understanding the various stages of the collections process, including local regulations and debt collection laws.
• Ability to draft collection letters and conduct professional and effective phone conversations with debtors (in French and English).
• Capability to assess debtor solvency by examining their payment history and basic financial information.
• Skills to negotiate payment plans with debtors and persuade them to fulfil their commitments.
• Ability to stay calm and focused under pressure and manage interactions with difficult debtors.
• Ability to understand debtors’ financial situations while maintaining appropriate professionalism.
• Capable to effectively manage multiple tasks and adhere to collection deadlines.
• Collaborate with other members of the collections-to-cash team and other departments as needed.
• Sustaining commitment to collection goals and continuously seeking performance improvement.

Working for you

We know that your well-being and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:

• Modern family benefits, including adoption and surrogacy
• Study Leave

About the Business
LexisNexis Legal & Professional® provides legal, regulatory, and business information and analytics that help customers increase their productivity, improve decision-making, achieve better outcomes, and advance the rule of law around the world. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis® and Nexis® services.
LexisNexis, a division of RELX, is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form:
https://forms.office.com/r/eVgFxjLmAK
, or please contact 1-855-833-5120.
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• Contacting individuals or businesses for overdue payments.
• Persuading debtors to pay outstanding debts through negotiation and communication.
• Providing information about payment options and arranging payment plans.
• Documenting all communication with debtors and updating records accordingly.
• Following up with debtors on missed payments and implementing collection strategies.
• Adhering to legal regulations and ethical standards in debt collection practices.
• Resolving disputes or issues related to payments with professionalism and courtesy.
• Collaborating with colleagues and supervisors to meet collection targets and objectives.
• Utilizing collection software and tools to track accounts and manage tasks efficiently