Collections Customer Service Advisor

at  BUUK Infrastructure

THE VACANCY

At BUUK Infrastructure, our vision is to be the leading utility partner to accelerate the UK towards net zero for all our customers. Our group of companies has been the major drive for change and innovation over 30 years.
We provide a supportive environment that is committed to enabling our people to be the best – ensuring they feel proud to be themselves and part of BUUK Infrastructure.
We are looking for a Collections Customer Service Advisor to be based in our modern contact centre in the centre of Cardiff, a close walk from both train and bus links along with many shops and cafes. We have a rota to cover our contact centre’s opening hours (8am to 8pm Monday to Friday, and 9am to 1pm on Saturdays). We also offer a Hybrid working policy following completion of training.

• Liaise with customers via phone calls, emails and web chats, ensuring we meet the customers needs within set timescales
• Manage customers through the debt process, securing payment, setting up debt plans, educate around available support, through to completion
• Endeavour to achieve first contact resolution at every possible opportunity, ensuring customer effort is kept low
• Identify vulnerable customers, offering appropriate support to meet their needs