Collections Debt Review Administrator

at  Sanlam

Who we are?
Sanlam Personal Loans (SPL) was established 23 years ago and is now part of a newly established Fintech business within the Sanlam Group, on a mission to democratise financial advice and solutions for everyone across the African continent. We exist to pioneer inclusive financial confidence helping people build strong foundations to bridge the gap in generational wealth. Our culture is that of agility and constant deployment, we believe in learning fast and learning forward. Our aim is to provide a work environment where employees can accelerate the development of their ideas and bring innovation to market; at the same time provide a compelling career and development proposition that will enable them to realize their dreams.

Qualification and Experience

• Matric / Grade 12 or international equivalent industry relevant training course
• Min 2 year’s experience in a contact centre environment.
• Min 2 years experience in a similar collections rol

Knowledge and Skills

• Advanced Excel.
• PowerPoint.
• SQL – advantageous
• Attention to detail.
• Strong knowledge in the contact centre environment.
• Knowledge of the financial service and personal loans industry.
• Influencing skills.
• Literacy and numeracy skills.
• Interpersonal skills

WHAT WILL YOU DO?

This role resides in Diep River, Cape Town and reports to Collections Team Leader. The Collections Debt Review Administrator manages a debt review portfolio and ensures all legislative and compliance requirements are achieved. The incumbent does this by maintaining compliance requirements such as Debt Collectors Act, National Credit Act of 2005 and the National Credit Amendment Act of 2014.

WHAT WILL MAKE YOU SUCCESSFUL IN THIS ROLE?

• Experience in Debt Review portfolio management of 2 or more years.
• Experience of Induplum, Prescription and Mora Interest.
• Recoveries experience of 2 or more years.
• Excellent communication skills, both written and verbal.
• Good knowledge about the product.
• Target driven.
• Good risk awareness and understanding of legislative requirements.
• The ability to navigate systems.
• Team work.

Qualification and Experience

• Matric / Grade 12 or international equivalent industry relevant training course
• Min 2 year’s experience in a contact centre environment.
• Min 2 years experience in a similar collections role

Role and Responsibilities

• Manage the EDC relationship to ensure they fulfill all required actions.
• Ensure the Debt Review portfolio is managed effectively, and all required tasks are completed at quality standards and within turnaround time.
• Ensure account level actions are taken on system to maintain accurate workflow.
• Ensure all debt review documents are received and processed where applicable.
• Manage the reckless lending and affordability assessment process, and ensure all assessments complies with all NCA (National Credit Act) requirements and QA standards.

Knowledge and Skills

• Advanced Excel.
• PowerPoint.
• SQL – advantageous
• Attention to detail.
• Strong knowledge in the contact centre environment.
• Knowledge of the financial service and personal loans industry.
• Influencing skills.
• Literacy and numeracy skills.
• Interpersonal skills.