Collections - Domain Trainee – Greek – Hybrid Bucharest

at  Genpact

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.
Inviting applications for the role of Collections - Domain Trainee – Greek – Hybrid Bucharest
Responsibilities

In this role, you will be responsible for all the activities related to O2C domain.

• Experience in B2B collection for couple of years is preferred
• Manage the OTC collections portfolio.
• Collection on past due invoices & invalid deductions on allocated portfolios via email, phone calls etc.
• Actively call customers for open invoices
• Sending reminders and follow up as per client aligned collection strategy.
• Actively call customers for open invoices, taking ownership of complete portfolio and highlighting issue and challenges via agreed escalation matrix.
• Research any full open invoices which customers have disputed, facilitate dispute details shared by customer to billing & dispute team to help them resolve the dispute.
• Extract invoice level details from customer portal and other available sources to capture invoice level details.
• Analysis customer behavior and trend to manage portfolio well and to seek required support.
• Candidate would be responsible to manage high volumes accounts per month.
• Maintain all relevant systems and tables with valid information.
• Prepare Reports, business documents and presentations for upper management and executives. Data-gathering and modeling strategies to provide an overview of new processes and enhanced procedures for business-wide reporting.
• Problem-solving – to find solutions to an organization’s data management and reporting problems and to be able to adapt and modify solutions based on changing requirements.
• MIS - Monthly / Weekly / Daily Reports and Dashboard preparation
• Must demonstrate a high level of self-motivation, energy and flexibility.
• Support team priorities and initiatives and effectively manage workload.
• Assist Assistant Manager to prepare and submit reports to the customer as applicable.
• Assist in SOP (Standard Operating Procedures) creation and updating.
• Deliver the required data for audit purposes.

Qualifications Minimum qualifications

• B.Com Graduation (MBA – Finance preferred)
• Relevant experience in Order to Cash
• Very good knowledge of English, min. C1.

Preferred qualifications

• ·Very Good Written and Verbal Communication skills
• Proficient in MS Office applications, especially in MS excel

What can we offer?

• Attractive salary;
• Stable job offers - employment contract
• Work in a multicultural and diverse environment with employees from over 30 countries
• Genpact supports professional trainings and great career development opportunities
• Free access to our award-winning learning platform
• Benefits such as Meal Tickets, Medical Services, Insurance, additional vacation days or partner discounts

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.

• Experience in B2B collection for couple of years is preferred
• Manage the OTC collections portfolio.
• Collection on past due invoices & invalid deductions on allocated portfolios via email, phone calls etc.
• Actively call customers for open invoices
• Sending reminders and follow up as per client aligned collection strategy.
• Actively call customers for open invoices, taking ownership of complete portfolio and highlighting issue and challenges via agreed escalation matrix.
• Research any full open invoices which customers have disputed, facilitate dispute details shared by customer to billing & dispute team to help them resolve the dispute.
• Extract invoice level details from customer portal and other available sources to capture invoice level details.
• Analysis customer behavior and trend to manage portfolio well and to seek required support.
• Candidate would be responsible to manage high volumes accounts per month.
• Maintain all relevant systems and tables with valid information.
• Prepare Reports, business documents and presentations for upper management and executives. Data-gathering and modeling strategies to provide an overview of new processes and enhanced procedures for business-wide reporting.
• Problem-solving – to find solutions to an organization’s data management and reporting problems and to be able to adapt and modify solutions based on changing requirements.
• MIS - Monthly / Weekly / Daily Reports and Dashboard preparation
• Must demonstrate a high level of self-motivation, energy and flexibility.
• Support team priorities and initiatives and effectively manage workload.
• Assist Assistant Manager to prepare and submit reports to the customer as applicable.
• Assist in SOP (Standard Operating Procedures) creation and updating.
• Deliver the required data for audit purposes