Collections Lead

at  SAPI

SAPI builds, tailors, funds and manages custom financing products. We offer an all-encompassing API for all business credit products. Our mission is to provide liquidity for the global payment ecosystem. Join us!

REQUIREMENTS

• Proven experience in collections or a similar role, preferably in the financial services industry.
• Customer-focused mindset with excellent communication and negotiation skills.
• Strong leadership abilities and the ability to build our collection process.
• Ability to analyze data and identify trends to drive improvements in the collections process.
• Knowledge of relevant laws and regulations related to collections.
• Excellent problem-solving and decision-making skills.
• Proficient in using collection management systems and software.
• Bachelor’s degree or equivalent experience

THE ROLE

We are looking for a motivated and customer-focused Collections Lead to oversee our collections process. As a Collections Lead at SAPI, you will play a vital role in ensuring the timely and effective collection of outstanding payments from our customers while maintaining positive relationships.

RESPONSIBILITIES

• Manage and lead on our collections efforts.
• Develop and implement strategies to optimize the collections process and improve cash flow.
• Monitor outstanding payments and proactively contact customers to resolve any issues or disputes.
• Negotiate payment plans with delinquent customers and maintain accurate collection records.
• Collaborate with internal teams to identify and address root causes of payment delays or disputes.
• Prepare and present collection reports to management, highlighting trends and recommendations.