Collections Manager

at  Castle Trust Bank

THE OPPORTUNITY

We have an opportunity for an experienced Collections Manager to join us on the exciting and rewarding path we are taking here at Castle Trust Bank. Having become a fully authorised bank in 2020, we pride ourselves in being a fintech challenger bank, providing specialist property mortgages, retail finance lending and savings accounts to a variety of customers. Proud winners of the ‘Best Place to Work’ award at the Hampshire Business Awards 2023!
We are looking to for a Collections Manager to join our Omni Capital Retail Finance business. Omni partners with retailers nationwide to provide their customers with innovative credit solutions, using state-of-the-art technology that allow them to spread the cost of their purchases. We’re on the lookout for new talent to join Omni to help continue to drive our thriving business forward.
The Collections Manager will be responsible for managing Omni’s end to end collections process, working closely with the Head of Customer Service to ensure Omni are delivering best in class service to our customers which drives the right customer outcomes and business needs. The role will include managing Omni’s external debt collection agency and debt sale partners, and leading a team of collections agents, to ensure strong recoveries metrics are achieved and requires someone passionate about collections management.
This role will be based from our Basingstoke office 5 days a week. There will be some flexibility (in time) for some homeworking, however this will be on an ad-hoc agreement and the expectation should be that it is mainly an office-based role.

Please refer the Job description for details