Collections Manager (Collections)

at  Revolut

Office: Berlin · Sao Paulo
Remote: Brazil · Germany
About Revolut
People deserve more from their money. More visibility, more control, and more freedom. Since 2015, Revolut has been on a mission to deliver just that. Our powerhouse of products — including spending, saving, investing, exchanging, travelling, and more — help our 45+ million customers get more from their money every day.
As we continue our lightning-fast growth,‌ 2 things are essential to our success: our people and our culture. In recognition of our outstanding employee experience, we’ve been certified as a Great Place to Work™. So far, we have 10,000+ people working around the world, from our offices and remotely, to help us achieve our mission. And we’re looking for more brilliant people. People who love building great products, redefining success, and turning the complexity of a chaotic world into the simplicity of a beautiful solution.
About the role
The Credit department at Revolut is anything but ordinary. They design, develop, and launch credit products across the globe The team manages our products from day one to the end — developing the back and front-end, the data science infrastructure, and then creating a local setup in each country with scalable risk management and portfolio management solutions. It’s a big old job, but our people are a Credit to us all ✨
The Collection Manager is responsible for the build-out of in-country processes and procedures, and the continued performance of the team as products launch.
Up for the challenge? Send your CV in English and let’s get in touch

What you’ll be doing

• Leading the build of compliant and effective debt collections process
• Ensuring the Revolut collections process is efficient and compliant with all applicable laws and regulations
• Owning and managing the end-to-end debt collections process for retail credit portfolios
• Optimising in-house and outsourced collection capability with best-in-class contact and cure rates by using the latest technology, analytics, and strategic payment programmes
• Documenting policies, processes, and procedures for debt collection and recoveries
• Developing, managing, and refining collection strategies to optimise recoveries
• Continuously improving collection processes, metrics, and tools
• Overseeing and selecting debt collection agencies (DCAs) to ensure SLA adherence

What you’ll need

• 2+ years experience in debt collection and recoveries in a retail bank, FinTech, or DCA
• Experience in creating and documenting collections processes
• A great understanding of debt portfolio management, debt sales, and debt restructuring
• Good knowledge of credit products
• Knowledge of local debt collection laws and regulations
• Performance and relationship management skills with 3rd party service providers
• A highly analytical mindset with excellent problem-solving skills
• Curiosity and drive to identify and implement improvements to automate wherever possible

Building a global financial super app isn’t enough. Our Revoluters are a priority, and that’s why in 2021 we launched our inaugural D&I Framework, designed to help us thrive and grow everyday. We’re not just doing this because it’s the right thing to do. We’re doing it because we know that seeking out diverse talent and creating an inclusive workplace is the way to create exceptional, innovative products and services for our customers. That’s why we encourage applications from people with diverse backgrounds and experiences to join this multicultural, hard-working team.
Refer to our Data Privacy Statement for Candidates for details on our data handling practices during your application.

• Leading the build of compliant and effective debt collections process
• Ensuring the Revolut collections process is efficient and compliant with all applicable laws and regulations
• Owning and managing the end-to-end debt collections process for retail credit portfolios
• Optimising in-house and outsourced collection capability with best-in-class contact and cure rates by using the latest technology, analytics, and strategic payment programmes
• Documenting policies, processes, and procedures for debt collection and recoveries
• Developing, managing, and refining collection strategies to optimise recoveries
• Continuously improving collection processes, metrics, and tools
• Overseeing and selecting debt collection agencies (DCAs) to ensure SLA adherenc