Collections Officer

at  Northrop Consulting Engineers

• Flexible Working | Industry Benchmarked Salary Package | Annual Salary Reviews
• 6 Month Fixed Term Contract | Sydney location | Part Time Position
• Company culture that is respectful, inclusive and supportive

ABOUT THE ROLE:

Our friendly and inclusive Finance Operations Team are in search of a Collections Officer to join on a 6 month fixed term contract basis 3 days per week. Due to the nature of this role being process driven and high volume, our team are looking for a detail orientated, energetic candidate with strong initiative.
This position is available immediately and will be in a part-time capacity.

DAY TO DAY RESPONSIBILITIES INCLUDE:

• Take ownership of a complex ledger and proactively manage the reduction in aged debt.
• Generate a high volume of daily outbound calls and emails to clients in line with agreed schedules and procedures.
• Serve as the first point of contact for Accounts Receivable inquiries, actively listening to and triaging client concerns, processing credit card payments, and providing clear information on outstanding accounts.
• Escalate account disputes and collaborate with internal stakeholders for timely resolution.
• Maintain accurate up to date debtor notes on all interactions, including communication details, payment agreements, and issues holding up payment.
• Ensure data integrity by maintaining accurate company & contact records.
• Contribute to a positive customer service experience by communicating effectively and building rapport with both clients and internal stakeholders.