Collections Officer

at  Recoveriescorp

Job no: 493080
Work type: Full-time
Location: Melbourne CBD
Categories: Collections
Working as a Collections Officer, you will be the front line of our operations with the responsibility of connecting and engaging with our customers. You will deliver high levels of customer service to provide tailored repayment solutions based on the customers unique situation.

In this role, you will;

• Manage inbound & outbound customer calls
• Investigate, identify and establish customers financial situation
• Provide tailored payment solutions
• Action interaction file notes for every call
• Adhere to compliance frameworks

About the job;

• Full-time employment in a permanent, ongoing position (not contract)
• A 6-8 week training period as part of a group to ensure you’re set up to succeed
• Professional development opportunities and a supportive learning environment
• Multiple start dates
• In-office, Monday-Friday in Melbourne CBD close to transport links

What you’ll bring;

• You MUST be an Australian Citizen to be eligible, as this role supports an AU Government agency
• Contact centre experience is preferred but not essential
• A positive mind-set and willingness to learn
• The ability to be comfortable with new technology, multiple screens and note-taking at the same time
• A willingness to work in-office, 5 days a week

We’re currently recruiting for the start dates listed below. These roles require a security clearance that can take approximately 3 weeks to process. Apply now to ensure you are ready for your preferred start date.

• September 2
• September 30
• October 28

Apply today or reach out to danielle_stanton@recoveriescorp.com.au for more information.

ABOUT US;

Recoveriescorp has been operating in the contact centre space for over 30 years. Our mission is to help communities build financially sustainable futures through successful and socially responsible credit experiences and we’re pleased to see our people live this mission everyday!
We understand that in order to achieve our mission, we must engage a workforce that represents the diverse communities and customers we support across Australia and New Zealand.
That’s why we are committed to ensuring everyone is treated fairly, with respect and provided with inclusive and equal employment opportunities. We encourage applications from people of all ages, nationalities, abilities and cultures including indigenous peoples; people from culturally diverse backgrounds; people with disabilities and all members of the LGBTQIA+ community.
Advertised: 06 Aug 2024 AUS Eastern Standard Time

In this role, you will;

• Manage inbound & outbound customer calls
• Investigate, identify and establish customers financial situation
• Provide tailored payment solutions
• Action interaction file notes for every call
• Adhere to compliance framework