Collections Officer (Remote) - Emiratisation

at  Udrive

ABOUT US

Udrive is the pioneering car-sharing company in the Middle East. We offer a flexible and innovative service, allowing users to rent vehicles on a short-term basis through our convenient Smartphone App. Licensed by Dubai’s RTA, our service is designed to meet the growing demand for cars, tackle rising energy costs, and alleviate the challenges of limited parking—while reducing the environmental impact of private vehicle ownership. Our mission is to make mobility more accessible, efficient, and sustainable for everyone.

JOB SUMMARY

We are looking for a proactive Collections Officer to manage and recover outstanding client payments. Key responsibilities include contacting clients to resolve overdue balances, negotiating payment plans, and documenting all transactions. You will also lead the collections team, ensuring compliance with company policies and legal standards, while preparing reports on receivables and collection performance. Additionally, you will address payment discrepancies and take necessary follow-up actions to ensure timely collections.

Qualifications:

• Excellent verbal and written communication skills.
• Proficient in Microsoft Office Suite.
• Strong negotiation and problem-solving skills.
• Ability to work independently and as part of a team

• Monitor and collect outstanding payments from clients according to agreed payment schedules and terms.
• Communicate with clients via phone, email, or in-person meetings to discuss overdue balances, negotiate payment plans, and resolve payment-related concerns.
• Supervise and support the collections team, ensuring consistency and adherence to established processes across all collection activities.
• Accurately record all payments, collections, and agreements within the company’s financial system.
• Identify overdue accounts and initiate follow-up actions, including sending reminders or arranging new payment plans.
• Prepare and present detailed reports on receivables, collections, overdue accounts, and collection performance for management review.
• Ensure all collection activities comply with company policies, industry standards, and legal regulations.
• Address and resolve payment discrepancies or disputes in a timely and professional manner.

Qualifications:

• Excellent verbal and written communication skills.
• Proficient in Microsoft Office Suite.
• Strong negotiation and problem-solving skills.
• Ability to work independently and as part of a team.