Collections Officer

at  White Oak

White Oak UK (www.whiteoakuk.com) is a provider of loans and asset finance to SME businesses with both direct and broker routes to market. Direct business is funded either on its own book or placed with third party funders. Broker-introduced business is funded on the own book. Typical transaction size is c. £50k.
As a financing affiliate of White Oak Global Advisors, LLC (WOGA), White Oak is able to access investor capital to support White Oak’s lending activities to complement its funding from banks and other financial institutions.

SKILLS AND KNOWLEDGE

• Excellent communication skills in all forms
• Confident telephone manner
• Strong negotiation skills
• Proven experience of working in a collections role
• Ability to work under pressure
• Persuasive and persistent
• Self motivated
• Strong time management skills
• Account management experience
• High attention to detail

ROLE PROFILE

We’re looking for an experienced Collections Officer to join our team. This person will be responsible for managing our collections process and ensuring that our customers are able to pay their arrears.

KEY RESPONSIBILITIES

• Contacting customers by phone, email and letter to collect outstanding arrears
• Deliver a consistent and professional level of service
• Achieve targets within the team
• Handle calls promptly and ensuring company policies and procedures are followed
• Negotiate settlements with customers in line with our policy
• Set up long term payment arrangements if required
• Escalate customer arrears to the the litigation team if required