Collections Process Associate with English

at  CAPGEMINI ENGINEERING

Short Description
As a member of the team, you will participate in meeting service levels, key measurement targets of the team, delivers a high quality and cost-effective service and oversees the process (or part of process) and customer service decisions according to Capgemini methodologies, desk-top procedures and policies. You can take leadership to ensure the delivery of a customer focused service with highly proficient process knowledge, the ability to innovate and continually strive to improve the process and services delivered to the client.

Qualifications

• Highschool diploma is mandatory;
• English – minimum B2;
• Customer service skills;
• Strong interpersonal and negotiation skills;
• Team player attitude.

Job Responsibilities

• Monitoring accounts and contacting clients (calls, e-mails) to ask about their overdue payments;
• Investigating and resolving unapplied payments;
• Initiating refunds for the overpayments;
• Updating account status records and collection efforts;
• Reporting on collections activity and accounts receivables status;
• Working schedule: Monday to Friday within business hours.

Ref. code
1837598
Posted on
10 Oct 2024
Experience level
Experienced Non-Manager
Contract type
Permanent Full Time
Location
Iasi
Business unit
Business Services
Department
Finance & Accounting

• Monitoring accounts and contacting clients (calls, e-mails) to ask about their overdue payments;
• Investigating and resolving unapplied payments;
• Initiating refunds for the overpayments;
• Updating account status records and collection efforts;
• Reporting on collections activity and accounts receivables status;
• Working schedule: Monday to Friday within business hours