Collections Process Associate with Italian

at  Capgemini

SHORT DESCRIPTION

As a member of the team, you will participate in meeting service levels, key measurement targets of the team, delivers a high quality and cost-effective service and oversees the process (or part of process) and customer service decisions according to Capgemini methodologies, desk-top procedures and policies. You can take leadership to ensure the delivery of a customer focused service with highly proficient process knowledge, the ability to innovate and continually strive to improve the process and services delivered to the client.

QUALIFICATIONS

• Highschool diploma is mandatory;
• Languages: English and Italian - minimum B2;
• Customer service skills;
• Strong interpersonal and negotiation skills;
• Team player attitude.

COMPETENCIES AND SKILLS

BPO Process
BPO Technology
Financial Reporting
General Reporting
Reporting and Tool

• Monitoring accounts and contacting clients (calls, e-mails) to ask about their overdue payments;
• Investigating and resolving unapplied payments;
• Initiating refunds for the overpayments;
• Updating account status records and collection efforts;
• Reporting on collections activity and accounts receivables status;
• Working schedule: Monday to Friday within business hours.