Collections Process Associate with Spanish

at  CAPGEMINI ENGINEERING

Short Description
As a member of the team, you will participate in meeting service levels, key measurement targets of the team, delivers a high quality and cost-effective service and oversees the process (or part of process) and customer service decisions according to Capgemini methodologies, desk-top procedures and policies. You can take leadership to ensure the delivery of a customer focused service with highly proficient process knowledge, the ability to innovate and continually strive to improve the process and services delivered to the client.

Qualifications

• Highschool diploma is mandatory;
• Languages: English and Spanish - minimum B2;
• Customer service skills;
• Strong interpersonal and negotiation skills;
• Team player attitude.

Job Responsibilities

• Monitoring accounts and contacting clients (calls, e-mails) to ask about their overdue payments;
• Investigating and resolving unapplied payments;
• Initiating refunds for the overpayments;
• Updating account status records and collection efforts;
• Reporting on collections activity and accounts receivables status;
• Working schedule: Monday to Friday within business hours.

Competencies and Skills
BPO Process
BPO Technology
Financial Reporting
General Reporting
Reporting and Tools
Ref. code
1799757
Posted on
23 Apr 2024
Experience level
Entry Level
Contract type
Permanent Full Time
Location
Iasi
Business unit
Business Services
Department
Finance & Accounting

• Monitoring accounts and contacting clients (calls, e-mails) to ask about their overdue payments;
• Investigating and resolving unapplied payments;
• Initiating refunds for the overpayments;
• Updating account status records and collection efforts;
• Reporting on collections activity and accounts receivables status;
• Working schedule: Monday to Friday within business hours