Collections Representative II

at  Thermo Fisher Scientific

JOB DESCRIPTION JOB TITLE: REPRESENTATIVE II

Salary Band: 2
Position Level: Associated
Job Location: Lagunilla, Heredia
Subordinates : No
General Purpose of the Position:
This position involves operational activities, execution in systems and/or routine processes. It may require training but does not require a high level of independent work, judgment, and/or decision-making. Representative who performs basic analysis work in the areas of accounting, finance, and customer service. Applies knowledge to synthesize information and draw conclusions based on the requirements requested

BASIC REQUIREMENTS:

• Professional Technician or university bachelor’s student in Accounting, Finance, or Administration.
• Confirmed expertise of 3 years, in the accounting/finance and/or customer service field.
• B2 level of English.
• MS Office: Word, Power Point, Outlook - Intermediate Excel.
• Expertise in at least one ERP system (Oracle, SAP, JDEdwards, and/or Mainframe).

• Provides customer service by answering and resolving questions and issues; recommend different cases to the appropriate department or person for accurate resolution.
• Handles non-complex overdue accounts in accordance with established collection strategies. Documents customer contact regarding payment delays. Works as an ally with sales, customer service, taxes, order management, billing, and master data.
• Supports document processing and data management by researching and updating financial systems to resolve exceptions; ensures documents are processed according to policies and procedures; maintains data tracking records for metric, production, and compliance reporting; validates accuracy of supporting documentation used in exceptions; assigns revenues or expenses when processing documents; validates and records transactions in subsidiary ledgers; enters journal entries; compares data from various sources with recorded transactions for processing.
• Supplies to quality control by reviewing documentation to verify accuracy and compliance with procedures, adheres to legal and regulatory requirements to ensure compliance; notifies management of quality issues or concerns by identifying data trends and system and process problems, and addressing partners; shares process improvement suggestions; and performs quality checks on processed documents.
• Completes assigned work and priorities using policies, data, and resources; collaborates with managers, coworkers, internal customers, and others.
• Aligns with company policies, procedures, and ethical and integrity standards by implementing related action plans; using the open-door policy; and applying them in process execution.
• Maintains engagement and communication through phone, email, chat.
• Identifies optimization opportunities and continuous improvement of department-related processes to establish new strategies and apply the best strategies.
• Provides support and fulfills any other requests required by company needs.