Collections Senior Process Associate with English

at  Capgemini

Iasi, Iași, Romania -

Start DateExpiry DateSalaryPosted OnExperienceSkillsTelecommuteSponsor Visa
Immediate18 Jan, 2025Not Specified20 Oct, 2024N/ACustomer Service,Customer Service Skills,Service LevelsNoNo
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Description:

QUALIFICATIONS

  • Highschool diploma is mandatory;
  • English – minimum B2;
  • Microsoft Excel skills – intermediate;
  • Customer service skills;
  • Strong interpersonal and negotiation skills;
  • Team player attitude.

Responsibilities:

JOB RESPONSIBILITIES

  • Responsible for chasing outstanding invoices from customers of our clients;
  • Contact overdue customers and chase for payment in accordance with rules set by the engagement;
  • Issue and monitor automatic and manual reminders to customers;
  • Document customer interactions into system;
  • Performs basic reconciliations;
  • Proactively collect and escalate overdue accounts and ensure customer payment to terms;
  • Build and maintain strong relationships with external customers;
  • Working schedule: Monday to Friday within business hours.

REQUIREMENT SUMMARY

Min:N/AMax:5.0 year(s)

Outsourcing/Offshoring

Sales / BD

Customer Service

Diploma

Proficient

1

Iasi, Romania