Collections Senior Process Associate with English

at  CAPGEMINI ENGINEERING

Short Description
In this role you will leverage your deepening knowledge in one process or more and participate in meeting service levels, key measurement targets of the team and delivers a high quality and cost-effective customer service to the client. You will perform tasks in line with the written procedures or assigned by senior staff under supervision.

Qualifications

• Highschool diploma is mandatory;
• English – minimum B2;
• Microsoft Excel skills – intermediate;
• Customer service skills;
• Strong interpersonal and negotiation skills;
• Team player attitude.

Job Responsibilities

• Responsible for chasing outstanding invoices from customers of our clients;
• Contact overdue customers and chase for payment in accordance with rules set by the engagement;
• Issue and monitor automatic and manual reminders to customers;
• Document customer interactions into system;
• Performs basic reconciliations;
• Proactively collect and escalate overdue accounts and ensure customer payment to terms;
• Build and maintain strong relationships with external customers;
• Working schedule: Monday to Friday within business hours.

Ref. code
1837600
Posted on
10 Oct 2024
Experience level
Experienced Non-Manager
Contract type
Permanent Full Time
Location
Iasi
Business unit
Business Services
Department
Finance & Accounting

• Responsible for chasing outstanding invoices from customers of our clients;
• Contact overdue customers and chase for payment in accordance with rules set by the engagement;
• Issue and monitor automatic and manual reminders to customers;
• Document customer interactions into system;
• Performs basic reconciliations;
• Proactively collect and escalate overdue accounts and ensure customer payment to terms;
• Build and maintain strong relationships with external customers;
• Working schedule: Monday to Friday within business hours