Collections Specialist

at  Avenue Living Communities

COMPANY OVERVIEW

Avenue Living Communities is Western Canada’s fastest-growing private rental properties operator, with an expanding presence in Alberta, Saskatchewan, and Manitoba.
Communities is in our name because we believe in bringing people together and building relationships, we are proud of every day. Our core values guide our actions, and our people bring our mission to life. We are committed to providing safe and welcoming accommodations while being responsive to our residents’ needs with efficient execution.
Our innovative teams work together to deliver both quality and value to our residents as we pride ourselves in creating communities that are safe and a comfortable place to call home.

• Supporting regional locations in arrear collections.
• Monitoring and maintaining up-to-date records for accounts.
• Actively reviewing accounts in arrears to ensure appropriate action is taken.
• Communicating effectively on overdue payments by telephone, mail, and email to resolve outstanding issues.
• Identify issues attributing to missed payments, and escalating feedback if necessary.
• Handling of customer inquiries, including investigations, resolving payment disputes, and processing account reconciliation.
• Tracing and locating debtors to arrange debt payoffs.
• Maintaining up-to-date records of interactions and accurate collection efforts.
• Generate reports on collection activities and accounts receivable status.
• Other duties as required.