Collections Specialist

at  Caterpillar

REQUIREMENTS:

• Min. 2 years of relevant experience (credit, collection, customer service) within international environment;
• Experience in banking or leasing sector;
• Experience in working with Charisma ERP would be an asset;
• Experience in PN’s management;
• Relevant legal background – studies or working experience
• Min. secondary education level in Law, Economics or Finance & Accounting;
• Communicative English (min. B2 level);
• Good command of Outlook, Excel and Word;
• Strong written and verbal communication skills required to interact with internal and external customers;
• Customer focus orientation and multi-tasking abilities;
• Problem solving and analytical decision-making skills.
  Caterpillar is an Equal Opportunity Employer and considers applicants for all positions without regard to race, colour, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws.
  Caterpillar is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit https://www.caterpillar.com/en/careers/why-caterpillar.html .

• Accurately and timely review open accounts for collection efforts;
• Preparation of various internal daily reports and for month closing;
• Make outbound collection calls and mail communication in a professional manner while keeping and improving customer relations;
• Maintain and provide all the necessary documentation useful for the collection activities;
• Cooperation with collection companies and law firms;
• Sending termination letters to specific customers;
• Completing and sending to the bank collection PN’s for specific customers;
• Handling debt collection correspondence, including writing letters to law enforcement authorities, courts, bailiffs, receivers;
• Communicate with internal and external customers in an effective and efficient manner;
• Collection of collateral provided by customers;
• Settlement of terminated contracts;
• Administration of cases at the stage of pre-trial and court debt collection;
• Cooperation with Dealer, Remarketing Team and handling remarketing process for repossessed units