Collections Specialist

at  Daniels Health

Our story began with a passionate idea that we could change the world…. And to be honest, we’ve never stopped believing that… In 1986 it was a simple concept that microbiology teamed with innovation and clinical contribution could eliminate an issue that was profoundly impacting the healthcare industry – HIV acquired through needle-stick injuries.
In Australia, we lived out our dream. Investing years into R&D to create the safest containment system in the world and taking on the industry status quo to petition for higher standards in sharps protection, we witnessed an 80+ percent reduction in disposal-related needlestick injuries nationwide. And then we kept going…
Our Finance team is growing again and we are looking for an Accounts Receivable/Credit Collections Specialist that will handle the resolution of outstanding accounts receivable dollars from our existing client base and all other aspects of collections including resolving customer billing problems and reducing accounts receivable discrepancies.

QUALIFICATIONS:

• Proven experience as a Collections Specialist or similar role with success at improving cash receipts cycle time, reducing DSO, and minimizing past dues
• Excellent verbal and written communication skills
• Should have sound judgment regarding human behavior, conduct, and business practices
• Remains focused and attentive to the needs and issues of both the customer and the organization
• Proactive, highly driven and self-motivated
• Familiarity with Salesforce is a plus
• Background in Healthcare is a plus
• French speaking would be an advantage
  Daniels Health & Sharpsmart is an equal opportunity employer. In accordance with anti-discrimination law, it is the purpose of this policy to effectuate these principles and mandates. Daniels Health & Sharpsmart prohibit discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, age, national origin, disability status, protected veteran status, or any other characteristic protected by law. Daniels Health & Sharpsmart conforms to the spirit as well as to the letter of all applicable laws and regulations

• Provide quick resolution to customers with regards to disputes, inquires, and invoice clarifications
• Researches customer issues, skip tracing methods, and settlement of past-due payment
• Maintain positive relationships with external customers
• Be responsible for meeting all collections metrics and goals set within the department
• Increase the recovery of the past due amounts through a proactive and professional approach
• Call and email 50+accounts on a daily basis
• Receive and sort incoming payments
• Manage and track incoming payments
• Manage account statuses
• Identify inconsistencies
• Regularly update accounts receivable database
• Inform clients on their outstanding debts and deadlines
• Answer clients’ equations and address problems
• Hybrid role with 3 days in the Brampton office