Collections Specialist (m/f/d) - Bulgarian Speaker

at  Multitude

Multitude is a listed European FinTech company, offering digital lending and online banking services to consumers, small and medium-sized businesses, and other FinTechs. The services are provided through three independent business units, which are served by our internal Banking-as-a-Service Growth Platform. Multitude’s business units are consumer banking (Ferratum), business banking (CapitalBox) and wholesale banking (Multitude Bank). Multitude Group employs over 700 people in 25 countries and offers services in 16 countries, achieving a combined turnover of 212 million euros in 2022. Multitude was founded in Finland in 2005 and is listed on the Prime Standard segment of the Frankfurt Stock Exchange under the symbol ‘FRU’.
We´re looking for a Bulgarian speaking Collections Specialist (m/f/d) to join us in Berlin (Work from home and office).

REQUIREMENTS:

• Work experience in collections or customer service is beneficial
• Fluent in spoken and written Bulgarian and English
• Strong interpersonal and communication skills as required to effectively communicate to a diverse audience
• Problem-solving, conflict resolution and negotiation skills
• Confident, driven and results-oriented

• Phone calls and e-mails to customers that are past due
• Negotiating and motivating customers to repay their debts
• Interview reasons for delays in payments
• Constant monitoring of payment agreements
• Finding and updating data to debtors (skip tracing)
• Registering in computer programs Collections activities
• Other tasks assigned by the line manager