Collections Specialist - Process Associate - German – Remote RO

at  Genpact

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.
Inviting applications for the role of the Collections Specialist - Process Associate - German – Remote RO

Responsibilities

• All aspects of collections regarding debtor’s ledger and also the need of detailing all collection activity.
• Handling incoming and outgoing calls
• Facilitating the identification and resolution of any customer disputes
• Allocating and clarifying payments and also handling overdue payments
• Receive and resolve discrepancies (bank, business, customer contact)
• Prepare and dispatch dunning letters/statements
• Provide support to the AR Team Leader and Analyst for credit control activities as required.
• Month end processing and reporting requirements
• Ensuring all associate activities are compliant to the audit requirements
• Partner concern and follow through of issue’s re debtor’s ledger
• Ensure Key Metric’s are met, and service is delivered to end users as encouraged

Qualifications

Minimum qualifications

• Very good knowledge of German, min. C1
• Communicative level of German & English.
• Good MS Office (especially MS Excel) knowledge.
• Analytical thinking and ability to learn fast.
• Past work experience in handling customers/ AR/ credit activity (represent an advantage);
• Multinational experience can be an advantage for this application;
• High School Degree (University graduate or Economic studies are an advantage);

Preferred Qualifications

• Previous experience in Accounts Receivable/Finance.

What can we offer?

• Attractive salary;
• Stable job offers - employment contract
• Work in a multicultural and diverse environment with employees from over 30 countries
• Genpact supports professional trainings and great career development opportunities
• Free access to our award-winning learning platform
• Benefits such as Meal Tickets, Medical Services, Insurance, additional vacation days or partner discounts

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.

• All aspects of collections regarding debtor’s ledger and also the need of detailing all collection activity.
• Handling incoming and outgoing calls
• Facilitating the identification and resolution of any customer disputes
• Allocating and clarifying payments and also handling overdue payments
• Receive and resolve discrepancies (bank, business, customer contact)
• Prepare and dispatch dunning letters/statements
• Provide support to the AR Team Leader and Analyst for credit control activities as required.
• Month end processing and reporting requirements
• Ensuring all associate activities are compliant to the audit requirements
• Partner concern and follow through of issue’s re debtor’s ledger
• Ensure Key Metric’s are met, and service is delivered to end users as encourage