Collections Specialist

at  Robert Half

We are seeking a Collections Specialist to join our team in Pittsford, New York. This role offers a contract to hire employment opportunity, focusing on the financial industry and customer relationship management. As a Collections Specialist, you will be instrumental in managing customer accounts, processing credit applications, and ensuring the smooth operation of our collections processes.

• Manage and monitor customer accounts, taking appropriate action where necessary
• Efficiently process customer credit applications, ensuring accuracy at all times
• Maintain detailed records of customer credit information
• Resolve customer inquiries in a timely and professional manner
• Utilize various accounting software systems to manage and track customer information
• Work closely with the accounts receivable team to manage billing functions
• Actively participate in the administration of claims
• Answer inbound calls, providing excellent customer service and resolving issues
• Utilize CRM and Epic Software to manage customer interactions and data
• Implement and manage collection processes, working to recover debt when necessary.
• Proficiency in Accounting Software Systems
• Familiarity with Accurint system
• Experience with ADP - Financial Services
• Proficient in Customer Relationship Management (CRM)
• Knowledge of Epic Software
• Experience in Accounts Receivable (AR) management
• Ability to handle Answering Inbound Calls
• Proficient in Billing Functions
• Experience in Claim Administration
• Knowledge of Collection Processes and Collections
• Understanding of Debt management strategies
• Bachelor’s degree in finance, accounting, or related field preferred
• Minimum of 2 years of experience in a similar role
• Excellent communication and negotiation skills
• Detail-oriented with strong analytical skills
• Ability to maintain confidentiality and adhere to financial compliance guidelines
• Ability to work in a fast-paced environment and meet deadlines
• Proficiency in Microsoft Office Suite, particularly Excel and Word
• Ability to work independently and as part of a team.
  Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
  Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
  All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
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