Collections Specialist

at  Robert Half

We are looking for a Collections Specialist to join our team in the distribution industry located near West Chester, Ohio. This role offers a long term contract employment opportunity. As a Collections Specialist, you will be responsible for assisting credit analysts, managing customer communications, and resolving credit/debit issues.

SKILLS:

• Experience with AS/400 - Application System/400
• Proficiency in MS Office and MS Excel
• Experience in Collections - Commercial
• Knowledge of Alternative Dispute Resolution
• Proficiency in Email communication.
• Proficient in ERP
• Advanced skills in MS Office and MS Excel
• Experience in Collections - Commercial
• Knowledge and experience in Alternative Dispute Resolution
• Excellent Email communication skills
• High attention to detail and accuracy
• Strong organizational and time management abilities
• Ability to work independently and as part of a team
• Strong problem-solving skills and ability to make decisions under pressure
• Excellent customer service skills and ability to handle and resolve conflicts professionally
• Ability to maintain confidentiality and handle sensitive information
• Flexibility to adapt to changes in a fast-paced environment
• Strong ethical standards and high levels of integrity.
  Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
  Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
  All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
  © 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use

• Extracting and manipulating data from our ERP
• Handling phone and email communications with clients to manage collections and administrative tasks
• Assisting in resolving credit/debit disputes
• Managing collection work for an assigned customer base, including contacting B2B customers to collect delinquent balances
• Making decisions on product release or shipment within established time frames and notification to customers per company guidelines
• Evaluating credit updates for credit terms and credit limit increases
• Utilizing problem-solving skills to resolve disputes and facilitate payments in a timely manner
• Answering incoming customer calls and addressing questions regarding invoices
• Responding to vendors regarding customer trade reference requests
• Building and maintaining productive relationships with customers and internal staff.