Collections Specialist

at  Robert Half

We are in search of a Collections Specialist based in American Fork, Utah, 84003, United States. This role is part of the finance industry and offers a short term contract employment opportunity. As a Collections Specialist, you will be instrumental in managing accounts receivable, handling inbound calls, overseeing billing functions, administering claims, and supervising collection processes.

• Administer and manage accounts receivable to ensure timely and accurate processing
• Handle inbound calls from customers, addressing their inquiries and resolving issues promptly
• Oversee billing functions to maintain up-to-date and precise records
• Administer claims, ensuring they are processed and resolved in a timely manner
• Supervise collection processes, implementing strategies to recover outstanding payments
• Monitor customer accounts regularly to identify discrepancies and take appropriate action
• Communicate with customers to resolve any billing and payment discrepancies
• Maintain accurate records of customer credit applications
• Ensure all customer credit records are updated and accurate
• Implement strategies to improve collection processes and ensure compliance with company policies.
• Must possess expertise in Accounts Receivable (AR)
• Should have experience in answering inbound calls
• Demonstrable experience with billing functions is required
• Must have a solid understanding of claim administration
• Proficiency in collection processes is mandatory
• Excellent communication and interpersonal skills are necessary
• Must demonstrate a high level of accuracy and attention to detail
• An ability to identify issues and resolve them in a timely manner is needed
• Should have a strong ethical stance towards the confidentiality of customer information
• Must be able to work independently as well as part of a team
• Must be able to handle difficult customers with diplomacy and tact
• Should possess strong organizational and time management skills
• Must have a high level of proficiency in using computer software such as Microsoft Office
• Experience with financial software platforms is preferred
• A background in financial services or a related industry is advantageous
• Must have a high school diploma or equivalent; higher education or certifications in related fields are a plus.
  Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
  Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
  All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
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