Collections Specialist with Dutch

at  Heineken International BV

At HEINEKEN Kraków (HEINEKEN Global Shared Services) our success comes directly from our great people. We are a growing team of business experts in finance, accounting, data and technology ready to „WOW” the world with our expertise, passion and pride to be GREEN.We act on our values of Passion for consumers & customers, Courage to dream & pioneer, Care for people & planet, Enjoyment of Life, always focused on being ourselves: inclusive, diverse, and open for new challenges.

Your responsibilities would include:

• monitoring customer accounts and detecting overdue payments. Collecting and analyzing data for a selected payment/debt history. Reaching out to customers to discuss their debts.
• owning the Customer Ledger and is responsible for keeping it clear and clear and meeting collection targets
• acting as a Business Partner to OpCos (e.g. Cash/ Pre Legal Collectors, Sales, Customer Service,) in order to provide timely and accurate data and ensure effective collections
• working collaboratively with other HGSS teams ( Front and Back Office teams) to ensure effective delivery of collection processes and that standards are being followed
• managing customer relationship accounts and ensure a high level of service is provided at all times
• handling incoming and outgoing calls with customers-Identifies held orders and takes appropriate actions to resolve them managing the credit limit exceeded process in accordance with credit policy
• supporting and contribute to the delivery and implementation of continuous improvement projects in collaboration with OpCo, HGSS and in line with HEINEKEN’s standards.
• regularly updating the Team Leader about developments and progress of collections opportunities and issues
• driving own personal development in Finance specific skills and business knowledge of implementing his/her development plan
• ensuring process controls, policies and compliance are adhered to and suggest any improvements as appropriate.
• maintaining complete and up to date process documentation.

You are a good candidate if you:

• Dutch level C1
• English level B2
• at least 1 years of experience in OTC Collection area
• experience in accounting background & expertise
• strong customer focus
• Collection expirience
• HORECA customers
• ability to deal with resistance
• understanding of end2end Order to Cash process-Business knowledge
• written and verbal communication skills
• experience in multi-national environment (incl. Shared Services Centers)
• negotiation skills.

What we offer

• monitoring customer accounts and detecting overdue payments. Collecting and analyzing data for a selected payment/debt history. Reaching out to customers to discuss their debts.
• owning the Customer Ledger and is responsible for keeping it clear and clear and meeting collection targets
• acting as a Business Partner to OpCos (e.g. Cash/ Pre Legal Collectors, Sales, Customer Service,) in order to provide timely and accurate data and ensure effective collections
• working collaboratively with other HGSS teams ( Front and Back Office teams) to ensure effective delivery of collection processes and that standards are being followed
• managing customer relationship accounts and ensure a high level of service is provided at all times
• handling incoming and outgoing calls with customers-Identifies held orders and takes appropriate actions to resolve them managing the credit limit exceeded process in accordance with credit policy
• supporting and contribute to the delivery and implementation of continuous improvement projects in collaboration with OpCo, HGSS and in line with HEINEKEN’s standards.
• regularly updating the Team Leader about developments and progress of collections opportunities and issues
• driving own personal development in Finance specific skills and business knowledge of implementing his/her development plan
• ensuring process controls, policies and compliance are adhered to and suggest any improvements as appropriate.
• maintaining complete and up to date process documentation