Collections Support Administrator

at  Austin Telco Federal Credit Union

Description:
Austin Telco is looking for exceptional individuals for a Collections Support Administrator position with a passion to help build a better future for the communities we serve and for themselves as career-oriented people. These individuals need to have strong values, a willingness to set goals and achieve them, and a desire to build themselves up, as well as the community they call home.
Summary: The Collections Support Administrator will monitor and perform administrative/clerical duties for loan accounts in repossession/charge off phases of delinquency adhering to procedures established by Austin Telco in a timely fashion and carry out assignments independently. The main goal of a Collections Support Administrator is to work with recovery agents, auctions, attorneys, towing companies, Passtime GPS, and insurance carrier for proper liquidation of repossessed collateral and conducts loan charge-off file maintenance.

EDUCATION AND/OR EXPERINCE:

• High school diploma or GED is required; Two-year business-related degree is highly preferred from accredited college or university.
• Six months to one year of previous experience in a bank or credit union.
• Knowledge of laws regarding repossessions, collections, and bankruptcy is preferred.
• Experience with Aperture/Akuvo is also preferred.

• Monitors consistent daily follow-up of loan accounts in repossession/charge off phase.
• Ensures all repossession policies, procedures, and regulations have been followed prior to assigning any repossessed collateral to auction for proper disposal.
• Assigns all repossessed collateral to appropriate auction after their legal sale date.
• Track collateral in auto auction platforms to ensure timely and effective sale.
• Prepares sale proceeds check for posting and send proper deficiency balance letters.
• Utilizes telephone and email contact with vendors as pertains to repossessed loan accounts.
• Maintains knowledge of all applicable state and federal regulations.
• Provide consistent exceptional service to internal and external members.
• Refers and/or confers with Director of Collections (daily) on any problem accounts.
• Files and maintain accurate records pertaining to all types of claims.
• Manage backend cancellation products: Gap/Service Warranty/Other
• Assigns charge off loan accounts to attorney.
• Obtains credit reports as required.
• Submits updated/corrected credit information to credit bureau as applicable.
• Monitors towing notifications and act accordingly.
• Assists with preparing and monitoring files for lawsuit proceedings on delinquent accounts.
• Assists with updating accounts/loans included in bankruptcy.
• Assists with preparing and monitoring files for bankruptcy filings, reaffirmation agreements, & proof of claims.
• Assists with preparation of charge-off and bankruptcy trustee check payments for posting.
• Assists with preparation of loan documents for scanning.
• Assist with Aperture/Akuvo.
• Other duties as assigned