Collector

at  Western Union

COLLECTOR

Are you passionate about helping others and providing a world-class customer experience? How about offering up your skills in a global business that is committed to moving money for better? Join Western Union as a Collector.

ROLE RESPONSIBILITIES

• Contact customers to determine reason for payment delinquency and obtain payment commitment by placing outbound calls and emails.
• These calls and emails are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
• Utilizing your knowledge of the organization, our products and/or services you’ll answer inquiries and resolve problems.
• It will be up to you to ensure all case notes are comprehensive and accurate.
• You will focus on 90% support to three countries: Peru, Panama, and Chile.
• You will ensure compliance with the team’s objectives.

ROLE REQUIREMENTS

• One year of experience in the collections sector or customer service call center.
• Bachelor’s degree or student in administration or related.
• Intermediate English and Excel level.
• Analytical and decisive profile with negotiation skills, and the ability to deal effectively with all types of people.
• Self-motivated.
• Capacity for teamwork and effective communication.
• Hybrid working model