Collision Front Desk Receptionist

at  AutoNation

AutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions, empowering our customers to make the best decisions for their needs. With a network of dealerships nationwide strengthened by a recognized brand, we offer a wide variety of new and used vehicles, customer financing, parts, and provide expert maintenance and repair services. Through DRV PNK, we have raised over $40 million for cancer-related causes, demonstrating our commitment to making a positive difference in the lives of our Associates, Customers, and the communities we serve.
So what do you say? Are you ready to be part of something big?
The Collision Administrator is responsible for maintaining the front office area and assisting the Collision Manager with various tasks.

WHAT ARE THE REQUIREMENTS FOR THIS JOB?

• High School diploma or equivalent
• Ability to read and comprehend instructions and information
• Two years of experience in a dealership position (preferred)
• Professional appearance
• Excellent oral and written communication skills

• Answer all incoming calls and direct or take messages as necessary
• Ensure that all documents are accounted for during the process of repairing a vehicle and file the completed file
• Greet customers in a timely, friendly manner
• Schedule appointments using dealership-approved forms
• Prepare all vendor invoices and assign purchase order numbers as necessary
• Obtain customer and vehicle data as needed for collision center estimators
• Establish each customer’s method of payment
• Maintain Customer Satisfaction Index rating comparable to that of the manufacturer or dealership average
• Obtain customer’s signature on repair order; provide customer with a copy
• Receiving invoices and matching them up with the unpaid insurance invoices before turning them in for payment
• Distribute the mail daily
• Post all funds received from the repair of a vehicle to the appropriate repair order
• Call customer when vehicle is ready and schedule the appointment for the vehicle to be picked up
• Prepare the funds for deposit by making copies of the invoices paid as well as the checks and currency received as payment for the repairs