Comissioning & Support Engineer (m/f/d)

at  Riedel Communications

RIEDEL Communications is the leading provider of live production tools in the media, sports and entertainment sectors. To cover our customers’ needs holistically, we are divided into three business units: Product Division, Managed Technology & Riedel Networks.
Our Product Division develops, produces and distributes audio, video, IT and communication solutions. With our live production tools for the media, sports, entertainment and corporate industries, we deliver a wide range of high-quality and state-of-the-art products that are among the most innovative of their kind in the industry.
Join us as Service & Support Engineer (m/f/d) on this exciting journey and experience the fascination of Riedel Communications in action.

ENRICH OUR TEAM!

With us, you can expect an exciting challenge with plenty of opportunities to take on responsibility and develop personally.
RIEDEL stands for equal opportunities and diversity! We are looking forward to getting to know you as you are - far away from any pigeonholing.

• Provide technical support to external and internal customers and contribute to the customer hotline (24/7 hotline when trained) as a first and second level Support
• Support customers with remote online sessions & during live productions when needed
• Reproduce technical issues in the lab/office
• Visit customers (on-site or remotely) to perform debug and resolve problems
• Execute commissioning of baseband and IP based audio and video systems
• Customer training
• Work closely with your Support & Sales colleagues in EMEA at the headquarters and in cross functional teams with Product Management and R&D