Commerce e-business Commercial Platform Deployment Specialist – Assistant M

at  Genpact

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.
Inviting applications for the role of Commerce e-business Commercial Platform Deployment Specialist – Assistant Manager – English – Hybrid Krakow
Process (end-to-end) oriented thinking, planning and organization skills, analytical and conceptual thinking, and stakeholder management skills.

Responsibilities

• Ensure the deployment of the Global Business Platform.
• Assist in performing As Is analysis during Solution Identification phase.
• Collects required information for the Change Impact analysis and facilitates impact analysis execution and resolution. Assists in successfully closing of gaps between “as is” and “to be” situation.
• Provides expert knowledge of the subject area and the project methodology.
• Writes and reviews level 5 Standard Operation Procedures (SOPs).
• Support development of User Acceptance Test (UAT) scenarios and test scripts.
• Support and co-ordinate User Access Testing (UAT)
• Develops and coordinates communication materials related to New Ways of Working.
• Identifies training needs and conducts trainings for end users.
• Provides inputs for Toll Gate decks (milestones). Logs risks and issues that appear during configuration, training or other activities and follows through on resolution of those issues.
• Performs analysis during Ramp-up phase and proposes corrective actions.
• Identifies improvement opportunities and integrate best practices for future resolution.
• Captures lessons learned and best practices from each implementation and integrates them into future impact resolution/improvement roadmaps.
• Ensures adequate hand over to Business as Usual (BAU) after Stabilization phase.

Qualifications we seek in you!

Minimum Qualifications / Skills

• Functional skills: Process (end-to-end) oriented thinking, planning and organization skills, analytical and conceptual thinking.
• Stakeholder management skills: managing different stakeholder groups across Functions and Operating Companies with communication skills.
• Training and Change management skills: conducting trainings, developing training materials and supporting change to new ways of working.
• Process improvement skills: problem solving and analytical skills for identifying and contributing to process improvements.

Preferred Qualifications/ Skills

• Bachelor’s degree in Computer Science, Information Technology, Logistics, Supply Chain Management, or a related field.
• Relevant experience in e-commerce, sales operations, and/or revenue management.
• Relevant experience in Commercial processes
• Should know MS Dynamics workflow
• Good understanding of CRM system
• Enable bridges between technical and functional teams.

What can we offer?

• Attractive salary;
• Stable job offers - employment contract
• Work in a multicultural and diverse environment with employees from over 30 countries
• Genpact supports professional trainings and great career development opportunities
• Free access to our award-winning learning platform
• Benefits such as Insurance, Luxmed, Multisport Lunchpass Card, additional vacation days, biking policy

As an Equal Opportunity Employer – we encourage you to apply to this opening position(s) with your preferred CV format. Please note that Genpact does not impose any CV format nor do we require you to enclose, a photograph to your CV as part of the application process. It is the candidate’s absolute discretion if he/she chooses to upload a CV with or without a photograph enclosed.
Kindly please see our Privacy Notice for Employment Candidates: http://www.genpact.com/about-us/privacy-notice-for-employment-candidates
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a ‘starter kit,’ paying to apply, or purchasing equipment or training.
JobAssistant Manager
Primary LocationPoland-Krakow
ScheduleFull-time
Education LevelBachelor’s / Graduation / Equivalent
Job PostingOct 23, 2024, 3:21:07 AM
Unposting DateNov 22, 2024, 12:29:00 PM
Master Skills ListOperations
Job CategoryFull Tim

• Ensure the deployment of the Global Business Platform.
• Assist in performing As Is analysis during Solution Identification phase.
• Collects required information for the Change Impact analysis and facilitates impact analysis execution and resolution. Assists in successfully closing of gaps between “as is” and “to be” situation.
• Provides expert knowledge of the subject area and the project methodology.
• Writes and reviews level 5 Standard Operation Procedures (SOPs).
• Support development of User Acceptance Test (UAT) scenarios and test scripts.
• Support and co-ordinate User Access Testing (UAT)
• Develops and coordinates communication materials related to New Ways of Working.
• Identifies training needs and conducts trainings for end users.
• Provides inputs for Toll Gate decks (milestones). Logs risks and issues that appear during configuration, training or other activities and follows through on resolution of those issues.
• Performs analysis during Ramp-up phase and proposes corrective actions.
• Identifies improvement opportunities and integrate best practices for future resolution.
• Captures lessons learned and best practices from each implementation and integrates them into future impact resolution/improvement roadmaps.
• Ensures adequate hand over to Business as Usual (BAU) after Stabilization phase