Commercial Asset Manager (Solar PV)

at  SolarAfrica Energy Pty Ltd

Are you passionate about driving the future of renewable energy? As a Commercial Asset Manager, you’ll play a pivotal role in transforming how businesses and communities access and benefit from green energy. In this dynamic position, you’ll be the key link between our customers and our cutting-edge solar energy assets, ensuring that every project not only meets but exceeds expectations.
Your mission is to champion the customer experience, from the moment a deal is signed through to the long-term operation and maintenance of our solar assets. You’ll manage the intricate details of contracts, foster deep and lasting relationships with customers, and lead cross-functional teams to deliver outstanding service. Your expertise in commercial, contract, and financial management will be critical as you oversee the performance and optimisation of our green energy portfolio.
As a Commercial Asset Manager, you will be responsible for managing the customer relationship, contracts, performance, and financial aspects of our customer green energy portfolio. You will provide appropriate reporting to the business and customers and oversee all aspects of the customer relationship to ensure an excellent customer experience and optimal asset performance. This role requires strong customer, commercial and contract management expertise in the management of an asset-based business, and the ability to build and maintain relationships with stakeholders.

CUSTOMER EXPERIENCE & RELATIONSHIP MANAGEMENT:

• Develop and maintain strong relationships with customers, investors, and other stakeholders.
• Ensure timely and effective resolution of customer issues, maintaining high levels of satisfaction.:
• Take over the customer relationship from sales upon signature of the agreement with the customer.
• Build and maintain strong relationships with customers from deal signature through to operations & maintenance of the assets.
• Act as the primary contact person for customers and address any issues or concerns promptly.
• Oversee the customer relationship through the engineering and projects phases through to operations & maintenance of the asset.

Co-ordinate cross-functional teams to deliver excellent customer experiences:

• Collaborate with cross-functional teams, including operations, engineering, finance, and project development, to support the successful operation and optimisation of renewable energy projects.
• Lead cross-functional meetings and initiatives to enhance customer service and asset performance.
• Foster a collaborative environment where team members feel valued and heard. Communicate effectively with internal stakeholders and external partners to coordinate activities and resolve technical issues.

EXPERIENCE:

• Bachelor’s degree in finance, management, law or related field.
• 3+ years of proven experience in customer management.
• Strong understanding of contracts and finances.
• Valid driver’s license and willing to travel