COMMERCIAL BACK-OFFICE AND CUSTOMER CARE MANAGER

at  Audio Effetti Srl

As a company based in Genoa leader in the distribution of audio, video, professional lighting, laser and special effects equipment in Italy, Europe, Central-South America and East Asia, we are operating in Italy for over twenty years as the official distributor of leading and prestigious brands, constantly growing.
We aim at reaching excellence to differentiate ourselves in the market and this is the reason we are looking for technically expert, brilliant and dynamic profiles, to onboard within a work environment that can offer dedicated internal paths.

POSIZIONE:

We are looking for a Professional exclusively operating at office, enlarging the already active team.
We particularly appreciate (our “Magic5”):
1. Passion for electronic instruments and products
2. Advanced ability in using software and management systems
3. Unwavering motivation, competence and precision within a fast pacing environment
4. Diligence, speed and flexibility, with a commercial approach in every situation
5. Proven and actual-standing ability to work in a team, providing the Team with support and example
Maintains direct contact with customers before and/or after the sale. Supports sales team by developing and maintaining positive customer relations with clients/customers, which can substantially affect service and/or product revenue(s). Works with various departments to meet maintenance services sales goals. Works with customers and/or distributors to receive accurate account of equipment failures and provides reports to management. Focus of work may be in pre-sale or post-sales or both. Pre-sale: Responds to customer inquiries to determine appropriate product literature and pricing schedules; influences production and shipping schedules; recommends price changes based on company/customer relationship; recognizes new business opportunities. Post-sale: Responds to customer inquiries (RMA, status, delivery, etc.). Resolves production scheduling and shipping or invoicing problems; determines validity of warranty claims and schedules repair resources; changes shipping schedules; and recognizes add-on business opportunities.

Please refer the Job description for details