Commercial Claims Complaint Handler

at  RSA

Introduction
At RSA, our inspiring colleagues are at the heart of what we do best shaping the future by helping people, businesses and society prosper in good times, and be resilient in bad times. We are a proud member of the Intact family, enabling us to be part of something bigger that also has a presence in North America, the UK, and Europe.
This year has been monumental for RSA as we are also integrating with NIG and FarmWeb on 1st May, two incredible brands that we cannot wait to welcome into the fold.
We are currently recruiting for an Commercial Claims Complaint Handler to join our established and experienced team here at RSA Manchester on a hybrid basis.
Your Role
To work collaboratively with all key stakeholders on behalf of commercial claims to investigate and resolve multi branded and multi disciplined customer complaints. Manage and resolve FOS stage 1 & 2 complaints, ensuring that all FOS learning’s are fed into the business with the aim of reducing the number of FOS referrals as well as the FOS upheld rate. To engage with, and influence commercial business functions to improve our customer’s journey.
To validate, investigate, negotiate and settle multi-branded and multi disciplined (Commercial Property, Liability and Motor) claims, proactively managing the end to end process of first and third party claims.
Establish and maintain accurate claim reserves within your own financial handling authority whilst controlling the overall expenditure throughout the lifecycle of the claim.
About You
You will have an empathetic personality as you will be dealing with difficult situations and vulnerable customers.
Experience in and the ability to meet SLA’s along with good negotiation skills (potentially negotiating resolution and redress on a complaint).
Ideally you will have good previous experience of working as a claims handler and had some exposure of working within a complaints role.
What we offer you
At RSA we put our people first. We have adopted hybrid working as standard, to give you a better work/life balance and an excellent flexible working mindset. That is on top of a comprehensive range of benefits, including pension contributions of up to 11% looking after you now, and in the future.
We’ll give you countless opportunities to continuously develop, alongside a diverse and passionate community of experts - the best the industry has to offer. You’ll be empowered to be your best self, do your best work, and make a meaningful impact. Our employee promise allows you to shape the future, win as a team, and grow with us.
About Us
We celebrate individuality and it’s important to us that we have a culture where our people feel respected and valued for who they are. We pride ourselves on being accessible and encourage inclusive environments where our people can always give and show the very best of themselves.
We understand that home life is a priority and are happy to consider reduced hours or job shares.
If you think you would be a great fit for us, but don’t meet all the requirements of the role, please contact us as we’d love to discuss how RSA could be the next step in your career journey.
Please let us know if there are any changes we could make to the application process to make it easier and more comfortable for you. Contact our recruitment team so we can work with you to support you throughout your application.
Job Reference: UK00190

Please refer the Job description for details