Commercial DDC Controls Technician

at  Gentry Heating

Gentry Service Group, located in Swannanoa, NC, is a customer-focused heating and air-conditioning company that was originally started in 1963. We employ highly skilled associates whose goal is to provide the best customer service to Asheville and the surrounding area.
Summary/Objective: To provide service and maintenance on commercial heating and air conditioning controls according to company standards, providing the customer with a high-quality experience. Inform and educate the customer of maintenance agreement options and accessories, and work on generating additional leads for the business.
Pay Scale: Depends on Experience

REQUIRED QUALIFICATIONS/EXPERIENCE

• Working knowledge of HVAC Sequences, function block, and/or line code programming
• Proficient in Microsoft Office Products (Word, Excel, Etc.)
• IT infrastructure knowledge a plus
• Familiar with multiple manufacturers’ DDC Controls equipment and programming
• Self-motivated individual with strong troubleshooting and problem-solving skills
• Good communication and customer service skills
• Valid NC driver’s license
• Able to communicate clearly in English both verbally and in writing

• Learn and properly recite the company mission, vision, and core values statements
• Maintain professional appearance and attitude at all times
• Attends training and participates in classes
• Fully participates in company safety program including but not limited to attendance of all safety meetings and completing job safety analysis
• Utilize all safety precautions and wear appropriate safety equipment at all times
• Operate company vehicle following all safety standards and applicable laws
• Clean company vehicle as needed, including exterior washing and interior cleanings. Vehicles should be kept free of trash, debris, unused food, and drink. The vehicle interior should be swept free from excess dirt. Vehicle interior compartments should hold all tools and equipment, keeping the floor area free from falling and/or rolling items
• Arrive at the job site at the scheduled time and location as dispatched
• Relocate from one job site to another job site as dispatched during the workday
• Report to the dispatcher when arriving and debrief when leaving the site
• Follow instructions from the supervisor and/or dispatcher and carry out in a timely manner
• Report problems with company tools or vehicles promptly
• Report any parts or repairs needed to the service dispatcher to expedite parts delivery
• Ability to work a staggered schedule if required
• Complete all service-related forms properly with signatures
• Inform and educate customers on additional products or services available through the company
• On-call status for emergency service as required
• Develop basic knowledge and ability to layout and install low-voltage wiring
• Proficient in the ability to sell, install, and repair accessories
• Develop basic knowledge of electrical and refrigeration principles
• Develop basic knowledge of service tools and testing devices
• Execution of DDC control systems preventative maintenance tasks
• Perform troubleshooting, repairs, and operational checks of DDC systems
• System programming and graphics troubleshooting
• Final documentation for preventative maintenance or service repairs
• Daily interaction with customers with the goal of great customer service
• Other duties as assigned by the supervisor