Commercial Director

at  Hilton

Commercial Director
HILTON MUNICH CITY - Business hotel in a prime location. With 483 rooms, 9 meeting rooms, 24/7 fitness room and executive lounge, the hotel is a popular choice for business and leisure guests who want to explore the city on foot. The ‘Juliet Rose’ bar is a real highlight in Munich.
Join Hilton: 24 brands. 126 countries. More than 7,000 hotels. Countless ways to give pleasure. An open door. A welcoming smile. An exceptional experience. This is how we welcome millions of guests every year. And we stay true to our mission: the satisfaction of our guests, team members and owners alike. We are HILTON - We are HOSPITALITY!
We are looking for you as

Specifically, a Commercial Manager will perform the following tasks to the highest standards:

• Closely work with the Revenue Manager assigned to Hilton Munich City in Hilton’s RMCC centre in Watford, UK, to evaluate hotel market mix and revenue forecasts
• Review and analyze and supervise, in a proactive manner, the rate & inventory management and strategy effectiveness as developed and prepared by the Revenue Manager.
• Lead effective efforts to coordinate strategies for group sales and to optimize conversion
• Provide guidance for local marketing initiatives
• Communicate Revenue Management Standards and best practices
• Develops short, medium and long-term strategies for hotels through the “Commercial Focus” matrix and provide consultative support to other commercial support functions
• Make recommendations to take full advantage of revenue opportunities
• Support the training of team members to understand key selling strategies and revenue management, including new tools, Key Performance Indicator (KPIs) tracking
• Coach and develop the hotel-based Commercial Team, through objectives setting, personal development and succession plans
• Prepare, analyze and write reports to outline business progress and opportunities
• Assist with the account diagnostics process and validate conclusions for negotiated business and on-line sales strategies
• Evaluate market demand by utilizing available reports - both internal and external, including market share, market conditions, competitive pricing
• Generate periodic updates on transient booking patterns
• Assist in the recruiting, managing, training and developing of the Commercial team practises.
• Interact frequently with guests, customers and key business partners such as OTA market managers

A Commercial Director is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:

• Excellent oral and written communication skills
• Ability to communicate, verbal and in written form, effectively with Management and Ownership groups
• Excellent organisation skills
• Ability to work well under time pressure and/or demanding travel schedules
• Excellent interpersonal skills and a full understanding of professional ethics, decorum and social skills required for extensive interaction with customers, investment owners and business partners.
• Ability to perform critical analysis
• Experience in hospitality forecasting, pricing and inventory control
• Strong leadership skills to effectively engage and motivate a high-performing team positioned to exceed targets
• Strong analytical skills to understand key business indicators and competitive trends and develop approaches to these challenges
• Excellent selling capabilities and the ability and desire to coach selling techniques to Team Members
• Demonstrated experience & skills in a similar role within a Commercial team or Sales function
• Knowledge of the hotel property management system