Commercial Manager - DLM & Logistics

at  Vodafone

WHO WE ARE

We’re a global technology communications company that empowers people and businesses to stay connected and thrive in a digital world. With a focus on innovation, sustainability and earning customer loyalty, we leverage cutting-edge technology to offer products and services that enhance communication and improve lives.
At Vodafone UK, diversity isn’t just a buzzword, it is core to who we are as a company. We’re proud to be certified as a Great Place to Work and are committed to driving inclusion for all; creating a workplace that is fully representative of the communities and customers we serve.

Key accountabilities:

• Driving the commercial performance of DLM products like Trade in and Refurbished devices, ensuring we hit KPI’s and Budget targets.
• Manage the Trade In and Refurbished Device vendor partnerships, ensuring stock and sales KPI’s are delivered to target and in budget. Ensuring stock flow is always optimised and de-risked.
• Develop effective sales strategies with multiple vendors and types of stock disposition, from e-commerce, nearly new to wholesale auctions.
• Creating commercial recommendations to the product team and managing and monitoring commercial impacts driven by the proposition teams, helping to build process and governance, ensuring the marketing plan is commercially viable.
• Working with the offshore data and BI team to deliver reporting and insight into DLM product performance, insight packs and P+L reviews.
• Work closely with the product team to effectively deliver on goals and strategies for DLM, work with channels to ensure Trade In is a priority goal and manage commercial performance and compliance in cross functional virtual team partnerships

The purpose of the Logistics & Device Lifecycle Commercial Manager is to manage the commercial performance of products (Returns, Trade In, Repairs, Deliveries, etc.) as well as driving a roadmap of improvements in contract terms, pricing, product performance, processes, and partner negotiations.
If you are passionate about device sustainability, making a great impact in our customers’ lives, driving results, and customer happiness then this is a great opportunity for you.
You will be the champion of the DLM commercial outlook, lead device life-cycle management and commercial success in UK in conjunction with the segment teams. You will help to assess new product feature requirements, enhancements, and ideas for new DLM products. You will work very closely with local segment teams, Vodafone Group Product and Platform Managers and execute overall 2nd life product strategy in UK.

Key accountabilities:

• Driving the commercial performance of DLM products like Trade in and Refurbished devices, ensuring we hit KPI’s and Budget targets.
• Manage the Trade In and Refurbished Device vendor partnerships, ensuring stock and sales KPI’s are delivered to target and in budget. Ensuring stock flow is always optimised and de-risked.
• Develop effective sales strategies with multiple vendors and types of stock disposition, from e-commerce, nearly new to wholesale auctions.
• Creating commercial recommendations to the product team and managing and monitoring commercial impacts driven by the proposition teams, helping to build process and governance, ensuring the marketing plan is commercially viable.
• Working with the offshore data and BI team to deliver reporting and insight into DLM product performance, insight packs and P+L reviews.
• Work closely with the product team to effectively deliver on goals and strategies for DLM, work with channels to ensure Trade In is a priority goal and manage commercial performance and compliance in cross functional virtual team partnerships.