Commercial Manager Retention

at  Vodafone

WHO WE ARE

We’re a global technology communications company that empowers people and businesses to stay connected and thrive in a digital world. With a focus on innovation, sustainability and earning customer loyalty, we leverage cutting-edge technology to offer products and services that enhance communication and improve lives.
At Vodafone UK, diversity isn’t just a buzzword, it is core to who we are as a company. We’re proud to be certified as a Great Place to Work and are committed to driving inclusion for all; creating a workplace that is fully representative of the communities and customers we serve.
Be a part of Vodafone UK Consumer team where creating and developing products, services and propositions is at the forefront. From the way we interact with our customers, to how we communicate in our campaigns and create data-driven propositions, this is where some of our best ideas are brought to life.

• Create and implement initiatives to deliver the core upgrade/retention KPI’s - these initiatives include strategic, long term and reactive changes
• Driving channel trading performance, assessing the effectiveness of in-flight activities and forecasting future results and long-term planning
• Develop and deliver retention Upgrade opportunities which can be converted into campaigns to improve retained value, handset and digital mix
• Work with the PAYM segment pricing and device teams to identify areas of opportunity for revenue and margin uplift. Create and run test & learn strategies
• Work closely with channels to forensically understand performance and implement recommendations
• Develop accurate forecasts and base profiles to underpin the trading/budget cycles and determine pricing /funding choices
• Develop business cases to secure new opportunities, working with finance as a key stakeholder
• Weekly/monthly forecasting of key KPIs