Commercial Mortgage Insurance Consultant - Commercial Mortgage Servicing

at  Wells Fargo

At Wells Fargo, we are looking for talented people who will put our customers at the center of everything we do. We are seeking candidates who embrace diversity, equity and inclusion in a workplace where everyone feels valued and inspired. Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

APPLICANTS WITH DISABILITIES

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .

WELLS FARGO RECRUITMENT AND HIRING REQUIREMENTS:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process

ABOUT THIS ROLE:

Wells Fargo is seeking a Corporate Insurance Consultant to support the Commercial Mortgage Servicing (CMS) division. Learn more about our career areas and lines of business at wellsfargojobs.com.

In this role, you will:

• Support line of business regarding insurance escrow process, administrative responsibilities, and phone work
• Manage multiple priorities and provide customer service
• Deliver feedback and recommend solutions to improve processes and tools within the escrow team
• Perform complex tasks such as research, review, analyze, and recommend actions related to processing invoices and reimbursement requests with exposure to sensitive information
• Provide subject matter expertise and interpretation of procedures
• Act as first point of contact for all parties regarding invoice payments and reimbursement requests
• Interact with managers, individuals, Lenders, Special Servicers, Insurance Agents and Companies, etc. during the invoice and reimbursement request process
• Collaborate with Third Party Vendor and offshore team in resolving exceptions, and use specific criteria to quality assure and report metric results and feedback on a weekly/monthly basis
• Collaborates with management in the formulation of work procedures, policies and methods to ensure compliance with Wells Fargo, legal, investor, regulatory, and business policies, which directly affect the work unit and other departments
• Handle special projects that primarily impact his/her functional area or specific department
• Escalate issues, evaluate and process borrowers’ servicing requests in conjunction with asset managers, internal and external counsel, and business partners, and ensure quality customer service is provided to internal/external customers
• Conduct quality assurance of loans to ensure process and procedures for each department function are being followe