Commercial Operations Administrator

at  ParentPay Group

DESCRIPTION

As a Commercial Operations Administrator you will be responsible for managing the recording of customer contracts and ensuring they are accurate and align to PPG policies.
This role would suit an applicant who has experience in contract management, contract admin, commercial operations or finance.

SKILLS, KNOWLEDGE AND EXPERTISE

• 2+ years relevant work experience.
• Experience in HubSpot or Dynamics CRM preferred
• Experience in Binary Stream and/or Business Central preferred
• Strong understanding of ParentPay contracts and pricing models.
• Excellent attention to detail with the ability to spot inconsistencies and errors.
• Ability to work independently and manage multiple tasks.
• Strong written, verbal and interpersonal skills.
• Excellent organisational skills and an ability to work to deadlines while managing a varied workload
• Confidence in the use of IT for business purposes including proficiency in Microsoft Office, specifically Excel, Word and Outlook
• Pro-active and forward thinking
• Demonstrates good numeracy and analytical skills

• Act as a trusted advisor to Sales and Finance regarding contract related enquiries, providing expert advice and solving issues that may arise.
• Review customer contracts ensuring all terms are accurate and comply with internal policies
• Ensure that all customers are invoiced correctly, including data checking and supporting the administration of invoicing
• Provide regular reporting on contract and invoicing status.
• Assist customers with queries regarding their contracts and pre-invoice statements
• Process and record customer cancellations accurately
• Maintaining and cleansing customer records in CRM
• Work with various departments to improve contract management and CRM processes.