Commercial Quality Executive

at  Ferrero

COMPANY DESCRIPTION

Ferrero is a family-owned company with a truly progressive and global outlook and iconic brands such as Nutella®, Tic Tac®, Ferrero Rocher®, Raffaello®, Kinder Bueno® and Kinder Surprise®. As the love for our brands continues to grow, so too does our global reach. Represented in more than 50 countries, with products sold in more than 170, the Ferrero Group is loved by generations around the world. The secret to our global success? 40,000 dedicated employees who celebrate care and quality to craft a business, careers and brands we are proud of. Join us, and you could be one of them.

WHO WE ARE LOOKING FOR:

This role is ideal for someone with a continuous improvement mindset and exceptional attention to detail. While a background in Quality is preferred, the data-driven nature of the position makes proficiency in Excel, especially in creating pivot tables, essential. Strong communication and engagement skills are also crucial for success in this role.

ABOUT THE ROLE:

As a Commercial Quality Executive, you will play a pivotal role in supporting the Commercial Quality Manager. Your main tasks will involve defining commercial rules, guidelines, and methodologies related to market and consumer aspects, such as freshness, perceived quality, and handling contacts/complaints. Your goal is to ensure that Ferrero products reach Food Service and Travel Market consumers in their best quality conditions.

MAIN RESPONSIBILITIES:

You will meticulously review brand importance and past quality results, leading the freshness panel in conducting quality evaluations. You will train the panel on the appropriate methodologies and criteria, working closely with them to validate the data analysis collected.
As the Commercial Quality Executive, you will oversee the daily operations of the freshness panel, including implementing actions, leading the selection process, and conducting training sessions and being responsible for key performance indicators (KPIs) and reporting, collaborating closely with Central, Commercial Quality, Marketing, Supply Chain, and Sales functions.
Additionally, you will assist with any ad-hoc activities required by the Commercial Quality team including Commercial Supply Chain, Quality & Consumer Care.
Your attention to detail and ability to manage multiple tasks will be crucial in maintaining the high standards of Ferrero products. This role offers a unique opportunity to ensure that consumers experience the best quality products, enhancing Ferrero’s reputation in the market.

HOW TO BE SUCCESSFUL IN THE ROLE AND AT FERRERO:

Consumers, quality and care are at the heart of everything we do. So, to be successful at Ferrero, you’ll need to be just as consumer and product centric as we are - dedicated to crafting brilliant results for consumers around the world.