Commercial Relations Coordinator

at  Reckitt

Home to the world’s best loved and trusted hygiene, health, and nutrition brands. Our purpose defines why we exist: to protect, heal and nurture in the relentless pursuit of a cleaner, healthier world. We are a global team united by this purpose.
Join us in our fight to make access to the highest quality hygiene, wellness, and nourishment a right and not a privilege.

THE EXPERIENCE WE’RE LOOKING FOR

• Undergraduate Degree
• French required
• Customer relations/Collection/Dispute Management/Order to Cash experience preferred
• Working knowledge of Order to Cash, Collection and Dispute Management systems, SAP Experience necessary
• Professional verbal and written interpersonal communication skills, with the ability to adjust to each customer appropriately
• Intuitive understanding of customer service dynamics
• Must demonstrate calmness and patience with a genuine interest in helping customers while representing Reckitt’s best interest
• 3 years’ experience preferred in front line customer relations
• Understanding of warehousing, traffic, and inventory relative to order processing, distribution and delivery or orders on time

THE SKILLS FOR SUCCESS

Customer strategy; Channel strategy, Sales strategy development.

EQUALITY

We recognise that in real life, great people don’t always ‘tick all the boxes’. That’s why we hire for potential as well as experience. Even if you don’t meet every point on the job description, if this role and our company feels like a good fit for you, we still want to hear from you.
All qualified applicants will receive consideration for employment without regard to age, disability or medical condition; colour, ethnicity, race, citizenship, and national origin; religion, faith; pregnancy, family status and caring responsibilities; sexual orientation; sex, gender identity, gender expression, and transgender identity; protected veteran status; size or any other basis protected by appropriate law

ABOUT THE ROLE

This role manages all processes related to customer orders including: order receipt and entry, order processing monitoring, shipment delivery, returns, of customer accounts for Reckitt Canada to ensure complete and final fulfillment of product sales and delivery to customers.

YOUR RESPONSIBILITIES

Customer Order Management

• Process all EDI-Manual Institutional purchase orders received. Interface System (EDI) or other means.
• Analyze order quantities, evaluate order value versus customer financial stability.
• Ensure customer PO reflects proper pricing, unit of measure, requested delivery date and bill/ship to address.
• Manage order quantities versus inventory levels (alert Demand Planner in case of low Inventory.)
• Identify & resolve data issues in order management & inventory management
• Handle customer & sales representatives’ inquiries related to a sales order (i.e. order tracing, credit status, backorders and inventory status)
• Manage short supply, ensure short supply inventory is allocated fairly among customers as directed by Sales
• Initiate, identify Departmental cost savings

Dispute Management / Collection

• Assist in resolution to resolve deductions for institutional accounts. Includes validation of amounts deducted with appropriate supporting documents, analysis, research to have deduction credited
• Ensure prompt payment for institutional accounts