Commercial Security Systems Technician

at  GardaWorld

Our mission is simple: To make the world a safer place by protecting our clients’ people, assets, and operations across the globe.
We can achieve this mission only through upholding the highest standards in all the jurisdictions in which we operate. We are a value-driven organization and are proud of our work and our goal-oriented mindset. Our core values of integrity, trust, vigilance, and respect are reflected in everything we do across all our operations.
Integrity. Trust. Vigilance. Respect
Your Role:
Reporting to the Commercial Technical Operations Manager of Security Systems West & Central, the Commercial Security Systems Technician is responsible for the end-to-end process of installing, maintaining, and troubleshooting advanced commercial security systems. Technicians ensure that security infrastructure meets the clients’ specifications and adheres to GardaWorld’s quality standards.

Key Performance Indicators:

• Days to Service
• Technician Utilization Rate
• Technician Billable Time
• Service Revenue

Commercial Technician Responsibilities:

• Initial Site Assessments: Conduct site surveys to determine the most effective installation approach, ensuring all client requirements are met.
• System Installation: Implement security systems, video surveillance and access control according to design schematics and plans. This includes wiring, equipment setup, and software configuration.
• Maintenance and Upgrades: Carry out scheduled preventative maintenance, software updates, and hardware updates.
• Participating in annual ULC inspections for both fire monitoring and burglary systems.
• Troubleshooting and Repairs: Diagnose and resolve hardware or software issues both remotely and on-site, minimizing downtime.
• Quality Assurance: Test the functionality of installed systems to ensure they meet both internal external quality and safety standards.
• Customer Interaction: Build strong relationships through excellent customer service, educating customers on system operation and basic troubleshooting.
• Documentation and Reporting: Maintain meticulous records of installation procedures, system configurations, and maintenance activities for each client. Submit reports to the Technical Operations Manager as requested.
• Team Collaboration: Work closely with sales and engineering departments to ensure client satisfaction and quality of service.
• Inventory Management: Keep track of equipment and tools, ensuring that all items are accounted for and in working condition.
• After Hours Work: After hours work is expected on occasional and rotational basis. This could be in the form of field dispatch requests or emergency on-call requirements.
• All other duties as assigned

Division: Corporation Services d’alarmes Garda
You Report To: Technical Operations Manager, West and Central Canada
Status: Fulltime
Working Conditions: Primarily field work, occasional office work, travel and periodic weekend or evening work is to be expected.
SSAlarm

• Initial Site Assessments: Conduct site surveys to determine the most effective installation approach, ensuring all client requirements are met.
• System Installation: Implement security systems, video surveillance and access control according to design schematics and plans. This includes wiring, equipment setup, and software configuration.
• Maintenance and Upgrades: Carry out scheduled preventative maintenance, software updates, and hardware updates.
• Participating in annual ULC inspections for both fire monitoring and burglary systems.
• Troubleshooting and Repairs: Diagnose and resolve hardware or software issues both remotely and on-site, minimizing downtime.
• Quality Assurance: Test the functionality of installed systems to ensure they meet both internal external quality and safety standards.
• Customer Interaction: Build strong relationships through excellent customer service, educating customers on system operation and basic troubleshooting.
• Documentation and Reporting: Maintain meticulous records of installation procedures, system configurations, and maintenance activities for each client. Submit reports to the Technical Operations Manager as requested.
• Team Collaboration: Work closely with sales and engineering departments to ensure client satisfaction and quality of service.
• Inventory Management: Keep track of equipment and tools, ensuring that all items are accounted for and in working condition.
• After Hours Work: After hours work is expected on occasional and rotational basis. This could be in the form of field dispatch requests or emergency on-call requirements.
• All other duties as assigne