Commercial Service Coordinator

at  Vodafone

INDUSTRY KNOWLEDGE

• Stay updated on telecommunications industry trends and technologies

MUST HAVE TECHNICAL / PROFESSIONAL QUALIFICATIONS:

• Grade 12 or equivalent (Essential)
• Bachelor’s degree/ Diploma in Business Administration or related field (Essential)
• Minimum 5 years of experience in a service coordination role, preferably in the telecommunications industry,
• Strong understanding of telecommunications services and technologies
• Excellent communication and interpersonal skills
• Proficient in Microsoft Office Suite and CRM systems
• Project management skills and experience
• Ability to work in a fast-paced environment and manage multiple priorities

CORE COMPETENCIES, KNOWLEDGE AND EXPERIENCE:

• Customer service orientation
• Problem-solving and analytical thinking
• Attention to detail
• Time management and organizational skills
• Teamwork and collaboration
• Strong relationship building
• Adaptability and flexibility
• Contractual / agreement management

ROLE PURPOSE/BUSINESS UNIT:

The Service Coordinator plays a crucial role in the management of the contract between MAST and Vodacom. This position engages various departments to coordinate service delivery at a contractual level, builds customer relationships, maintain customer satisfaction, and support the achievement of the contractual requirements in line with MAST’s business objectives.