Commercial Services Officer

at  Cement Australia

There is a lot of behind the scenes work that goes into the sales process to make sure it is a great experience for both customers and internal stakeholders. As a Commercial Services Officer, you would play an important role in our Bulk & Packaged Products businesses. The overarching focus of your work will be to assist internal stakeholders with account enquiries & support the sales teams to ensure they deliver on their commitments.
We need someone who can keep all that behind the scenes work happening. This could be following up quote acceptances, administering pricing, monthly reconciliations and internal sales queries. It’s the kind of role that has a bit of everything in admin and customer service. This means there is little chance of you getting bored and you are almost guaranteed to learn something new. With a social team around you to support your growth, this could be the next career move you are looking for.

ABOUT US:

At Cement Australia, we’re proud to be at the forefront of Australia’s cement industry, contributing to the construction of iconic landmarks like the Sydney Harbour bridge and Brisbane’s airport runway. Cement is the backbone of infrastructure, and we play a vital role in building the cities, roads and bridges that connect people, businesses and communities.
Our focus doesn’t stop at just providing high-quality materials. We are committed to sustainability and the future of our planet. By using alternative fuels and exploring innovative ways to reduce our carbon footprint, we are actively working to make the industry greener and more efficient. When you join us, you become part of a proud legacy, helping build the future. Be part of something bigger – drive with us and help build tomorrow’s Australia.

As a Commercial Services Officer you will:

• Manage and administer pricing, rebates and customer claims
• Review and process incoming customer quote requests
• Investigate and resolve queries and discrepancies for pricing, delivery etc
• Complete end of month processes, ensuring all invoices are accurate and on time
• Maintain customer master data
• Take an active role in process improvement projects (we have some exciting projects in the pipeline)
• Provide back-up support to the rest of the team