Commercial Services Specialist

at  Aviko

Bedrijfsomschrijving
Aviko’s potato products are also particularly popular internationally. As a result, we have a very international team of office staff, who are the first point of contact for the customer. You will be working within the Commercial Services department. The department strives to provide excellent customer service and is responsible for handling the commercial processes for our (mostly) business-to-business customers.
Together with your 2 colleagues you are working on service activities daily, in addition you will take an operational role as Commercial Services Specialist in developing our processes and you will have focus on continuous improvement.

Vacatureomschrijving

• Process customer orders: make sure customer received their orders on time in full
• Handle and resolve customer complaints and finding appropriate solutions
• In daily contact with the customer proactively handle all service-oriented questions and requests
• Collaborating with cross-functional team members and departments ( NL, CEE ): sales, quality, finance, demand panning
• Processing return requests, arranging product exchanges, and managing refunds
• Being responsible for data management in our systems: SAP, Salesforce, Zuchetti
• Monitor agreed KPIs and build reports to measure and evaluate the performance of the CSC department
• Identifying opportunities for process and procedures improvements and suggesting solutions to enhance customer satisfaction
• Providing leadership, direction and guidance to team members, setting clear goals and expectations, assign tasks. Ensure that team understand their roles and responsibilities
• You are both the business card for Aviko and the customer’s ambassador within the organization. As an ambassador, you see it as your challenge and task to give your customers a face within the various internal departments.

Please refer the Job description for details